iGrafx for Banking & Financial Services
Banks and Financial Services organizations face a highly regulated and competitive market landscape, with customers demanding hyper-personalization and better service. iGrafx Process360 Live is a comprehensive process intelligence platform that provides deep insights into how processes perform across departments, helping financial institutions optimize key areas, streamline operations, and improve customer experiences, all while ensuring regulatory requirements are met.
Discover the Benefits
Transform your processes to unlock true operational excellence.
01
Streamline Operations
Improve productivity by identifying bottlenecks and inefficiencies. Speed up turnaround time and ensure high quality service.
02
Cut Costs
Identify where cost-saving measures can be implemented with a granular view of process performance. Re-engineer processes and optimize resource allocation.
03
Ensure Compliance
Track key processes against strict regulations to ensure compliance. Avoid fines and penalties with real-time monitoring, reporting and auditing.
How iGrafx Transforms Banking Operations
- Reduce onboarding time, including application approval, loan processing, and account setup, by identifying and eliminating process gaps
- Expand products per customer and ensure retention with standardized customer journeys
- Predict the impact of changes on the customer experience with the ability to model different process adjustments (e.g. hiring or the implementation of AI and automation)
- Ensure uniform service quality across every customer touchpoint, including branches, mobile apps, and online portals
Harness continuous insights to make better business decisions that drive sustainable growth and operational efficiency.
- Eliminate bottlenecks and inefficiencies to ensure processes like origination, loan processing and underwriting are performing optimally
- Drive down costs with deep data-driven insights and analysis into areas for process improvement
- Continuously monitor and refine processes to ensure they align with strategic business objectives
- Facilitate seamless collaboration between departments for smoother, faster operations with a single source of process and risk truth
Embed compliance and risk management into current and future processes.
- Ensure operations comply with SOX, BASEL III, or DORA
- Strengthen KYC and AML processes by keeping your customer backlog low
- Centrally manage process-level operational risk and controls to ensure adherence before issues arise
- Validate that segregation of duties is effectively implemented
- Verify that employees are adequately controlling risks in their operations
- Streamline external audits with centralized compliance documentation
Improving Critical Processes in Banking
Know Your Customer (KYC)
Streamline the KYC process by providing insights into inefficiencies, reducing the time and resources required for accurate customer identification. This improves the overall compliance rate while minimizing manual errors, ensuring faster and more reliable customer verification without sacrificing regulatory adherence.
Customer Onboarding
Optimize customer onboarding by analyzing and refining each step of the process. Financial institutions can reduce onboarding time, eliminate redundancies, and enhance the customer experience, allowing for faster account activations and an improved customer journey that drives satisfaction and retention.
Loan Processing
Optimize the loan processing lifecycle, from application submission to final approval and loan servicing. By identifying delays and improving resource allocation, institutions can reduce the time taken to process loans, enhancing customer satisfaction and minimizing the risk of missed opportunities or manual errors in review stages.
What our customers say
Valuable Business Tool
“With iGrafx, process mapping is simple and intuitive. Process modeling is dynamic, yielding a product that is interactive, invites ownership, and boasts value for various business users such as audit, IT and business continuity.”