At iGrafx, we’re excited to announce a groundbreaking addition to the Process360 Live platform—our new Generative AI assistant for digital transformation, Pia (short for Process Intelligence Assistant).
But Pia is more than just an assistant — it’s here to democratize process intelligence and make powerful tools accessible to everyone, regardless of technical expertise.
The Power of Generative AI in Process360 Live
Pia’s introduction marks a significant leap forward for Process360 Live, as it is the platform’s first-ever Generative AI capability. Up until now, we’ve harnessed traditional machine learning techniques to provide capabilities like predictive analytics, but Pia brings something completely new to the table.
Historically, one of the biggest barriers to entry for process improvement teams has been diagramming processes as a foundation for excellence. Typically, building out these diagrams involves lengthy collaboration cycles between process professionals (who have the technical skills) and process owners (who have the domain expertise).
That’s where Pia, as a generative AI assistant for digital transformation comes in, making this process easier and more seamless than ever before.
Breaking Barriers: Democratizing Process Intelligence
One of Pia’s most transformative features is its ability to instantly create process diagrams from Standard Operating Procedure (SOP) and other unstructured documents. Teams may have these process documents stored in a shared drive somewhere, collecting dust.
Anyone, regardless of technical skill, can upload those static documents and Pia will automatically transform them into dynamic process visualizations, instantly ready for analysis and optimization. Want to modify the diagrams? No problem, Pia can do that too. Whether it’s translating, adjusting formatting to the corporate brand, or editing the process steps and their order, it can all be done through a simple, interactive conversation.
Even if you don’t have documents laying around describing your process, you can still have a natural language conversation, describing what you do, and Pia will automatically create a process diagram from that. It’s a win-win for everyone involved. Process owners don’t have to spend as much time in meetings explaining processes, and process modelers have an amazing starting point to add their professional touch. Pia substantially reduces time and effort across the board.
The Bigger Picture: A Digital Twin of your Organization (DTO)
At its most basic level, a Digital Twin of an Organization (DTO) is a virtual representation of an organization’s processes, systems, and operations that mirrors its real-world counterpart.
Many organizations are embracing DTO initiatives as part of their digital transformation agenda. Pia is an invaluable tool in this pursuit, helping create a comprehensive digital replica of ongoing operations. By moving from documents and dialogue to diagrams, Pia provides current, accurate process data essential for DTO success. Combined with the rest of the iGrafx Process360 Live platform, this enables businesses to model, forecast, and enhance their processes based on real-world conditions, unlocking new layers of insight and agility.
The Road Ahead: Expanding Pia’s Digital Transformation Capabilities
Pia’s ability to create process diagrams is the next evolution of the QuickMap functionality of Process360 Live, which was already a favorite for fast diagram creation.
Pia’s capabilities don’t stop at diagram creation, however. Looking into the future, Pia will extend its functionality to assist with other process intelligence tasks, such as:
- Creating Business Model Architecture: Building out the digital twin of your organization with objects represented in your processes
- Reporting & Dashboarding: Generating insightful, dynamic reports using natural language with minimal effort.
- Information Retrieval: Making it easier to find and understand assets in Process360 Live as well as create API calls for importing data into other systems.
Revolutionizing Process Intelligence for All
At iGrafx, we believe that process intelligence should be accessible to everyone, not just those with technical expertise. Pia’s intuitive design and powerful AI capabilities represent our commitment to democratizing process excellence—making it faster, easier, and more inclusive.
As we continue to develop Pia, our generative AI assistant for digital transformation, we look forward to seeing how businesses will use its capabilities to streamline their operations, unlock new efficiencies, and drive transformation. With Pia by your side, the future of process intelligence is more intelligent—and more human—than ever before.
Stay tuned for more updates on Pia as it continues to evolve and empower businesses around the world.