iGrafx

Process360 Live

iGrafx for Healthcare

Consistently deliver the service and experience your customers deserve.

Healthcare providers operate in high-stakes environments where efficiency, compliance, and patient outcomes are crucial. With iGrafx, these organizations can visualize and optimize end-to-end processes from patient admissions to billing and claims processing, enhancing operational performance, ensuring regulatory compliance and improving satisfaction for both healthcare professionals and patients. 

Discover the Benefits

Transform your processes to unlock true operational excellence.

01

Boost Productivity

Identify inefficiencies, like delays in admissions or lagging claims approvals, and implement measurable continuous improvement strategies.

02

Cut Costs

Identify and measure unnecessary expenses, rework, manual activity and administrative overhead. Improve cost efficiency and achieve financial sustainability.

03

Ensure Compliance

Gain powerful insights into how processes handle patient data and clinical procedures, helping ensure HIPAA compliance. Proactively address compliance and stay audit-ready.

HEALTHCARE SOLUTIONS

How iGrafx Transforms Healthcare Operations

Give your customers the experience they expect and deserve. 
  • Optimize the end-to-end claims lifecycle from submission to adjudication, payment and billing
  • Offer a fast, seamless, standardized customer journey to ensure retention and satisfaction
  • Predict the impact of changes on the customer experience with the ability to model different process adjustments (e.g. hiring or the implementation of AI and automation)
  • Ensure uniform service quality across every customer touchpoint, including in person, website, portal, and call center

Harness continuous insights to make better business decisions that drive sustainable growth and operational efficiency.

  • Eliminate bottlenecks and inefficiencies to ensure processes like onboarding, claims processing and billing are performing optimally
  • Reduce call handling times and increase call resolution rates
  • Drive down costs with deep data-driven insights and analysis into areas for process improvement, automation and AI
  • Continuously monitor and refine processes to ensure they align with strategic business objectives (KPIs, automation rates, costs, human capital)
  • Facilitate seamless collaboration between departments for smoother, faster operations with a single source of process and risk truth

Embed compliance and risk management into current and future processes to avoid financial penalties and reputational damage.

  • Ensure your processes adequately protect patient data for HIPPA, ACA, COBRA, and MHPAEA
  • Identify gaps in data security and documentation to proactively address compliance issues
  • Ensure that SLAs are met for responding to customer claims and inquiries
  • Implement effective “need-to-know” control protocols for employees
  • Validate that employees are adequately controlling their risks in their operations
  • Centrally manage process-level operational risk and controls to ensure adherence before issues arise
  • Streamline external audits with centralized compliance documentation
USE CASES

Improving Critical Processes in Healthcare

Patient Admissions

Patient admissions are critical, with inefficiencies leading to long waits, inaccurate data, and poor experiences. iGrafx helps streamline the admissions process, leading to shorter wait times, better patient throughput, and fewer administrative errors.

Medication Administration

Medication administration is one of the most sensitive processes in healthcare, where errors can directly impact patient safety. iGrafx improves this process through increased standardization, visibility into risks and controls, and better overall process governance.

Claims Processing

Efficient claims processing is essential for the financial health of healthcare providers. iGrafx helps uncover and mitigate inefficiencies and bottlenecks. This leads to fewer rejections, faster payments, and better compliance, reducing administrative costs and financial penalties.

subtitle

title of section

Subtitle

Customer Experience

I am absolutely thrilled with the results I’ve experienced using this product/service. In just 90 days, I’ve seen an incredible 1500% return on investment (ROI), which far exceeded my expectations. The impact on my business has been nothing short of phenomenal.
From the moment I started using this solution.

Ready to Connect?

Transform your business with a process intelligence solution designed for your industry.