On the back of an internal audit review 7 years ago, the World Bank realized that their operations were siloed, risks were mounting due to knowledge loss, and they didn’t have a standardized means to holistically improve their processes. With limited capital and resources, they set out to stand up what would become an institution-wide business process management function supported by ProcessCentral (iGrafx Process360 Live).

Download the recording to hear their story: Building from the bottom up with a single process, getting quick wins to earn the recognition of management, to now having thousands of processes documented and improved. The impact has been substantial, from breaking down siloes through end-to-end process capture, investigating system replacement impact on business processes, to reducing the effort to govern WBG wide institutional process knowledge.

Key takeaways include:

• How to demonstrate success early to grow your initiatives
• The strategies and people involved in standing up a Center of Excellence
• Qualitative and quantitative factors that help move the needle
• The technology needed for success, including a centralized process repository, process mining, modeling, and simulation