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Customer Spotlight: GoCardless’ Business Process Management Journey

Customer Spotlight: GoCardless’ Business Process Management Journey

May 22, 2025

THE AGENDA

GoCardless is the first global network made for direct bank payments, supporting more than 75,000 organizations worldwide. The company was seeking to modernize its approach to business process management, with a keen focus on three main areas: Audits, Operational Resilience and Big Change Programmes. They needed an efficient way to clearly and consistently document, manage and optimize critical processes in support of these strategic initiatives.

Join us on May 22nd at 9am CT/3pm GMT to hear their story, including how they defined the business need and developed a business case, what they’ve achieved thus far, and their plans for the future.

Key Takeaways:

  • Learn about GoCardless’ approach to gaining end-to-end transparency into key cross-functional processes, including Order to Cash, Purchase to Pay, E2E Customer Lifecycle and E2E Payment Lifecycle
  • Discover the benefits of using a business process management platform to manage risk and ensure compliance, including facilitating audit processes
  • Understand the framework the company used to describe, assess and optimize their core processes
  • Gain insights into best practices and lessons learned from GoCardless’ experience

Interested in our webinars?