UPDATED: May 24, 2023 

iGrafx recognizes and values your privacy. iGrafx collects information about you when you access our websites, interact with iGrafx online or at in-person events, or when you use iGrafx’s on-premises or cloud-provided software products or services either personally or on behalf of your employer. 

This iGrafx privacy policy describes what types of information iGrafx collects about you as well as how iGrafx collects, uses, shares, stores, and transfers such information internationally. The policy also describes how you can control your information. 

In this policy, “iGrafx” means iGrafx, LLC including its various subsidiary companies around the world, and “Services” mean iGrafx’s software products (either on-premises or cloud-based), maintenance services, technical support services, professional services, and websites. It should also be noted that when you are using Services provided by iGrafx to an organization such as your employer, client, or other entity (for example, your school), you are considered an authorized user (“Authorized User”) of that organization, and that organization, not iGrafx, controls the information processed by the Services. See Section 8 for more about use of the Services by organizations. 

Please read this privacy policy carefully to understand this information and your rights. IF YOU DO NOT AGREE WITH THIS POLICY, DO NOT ACCESS OR USE THE SERVICES OR INTERACT WITH IGRAFX. By accessing or using the Services, by submitting an inquiry to or otherwise interacting with iGrafx, you consent to iGrafx’s collection, processing, and use of your personal information, including without limitation your name, telephone number, company name, company address, job title, email address, IP address, and related information that you voluntarily provide to iGrafx (“personal information”). You acknowledge that the collection and processing of such information may be necessary for use of the Services. 

iGrafx, LLC is a U.S. based company and you acknowledge that your personal information may be transferred to and/or stored in the U.S. at our offices or on our servers and those of our service providers. iGrafx has implemented protections in accordance with this policy to safeguard the security and privacy of your personal information. By accessing or using the Services or otherwise providing personal information to us you consent to the collection, processing, transfer, and use of your personal information in the U.S. and other countries in accordance with this policy. 

1. Information that iGrafx collects about you and how such information is collected. 

iGrafx collects information from and about you when you provide it to iGrafx through access or use the Services or when you provide it to iGrafx by writing, emailing or otherwise interacting with iGrafx or its affiliates. iGrafx does not require you to provide personal information, however if you choose not to provide information, iGrafx will not be able to comply with your request or provide certain Services. iGrafx collects only information that is necessary for the purpose specified by iGrafx in the Privacy Policy, web sites, or an applicable agreement. 

2. How iGrafx uses your information. 

Depending on the Services, iGrafx uses information, including personal information, in compliance with applicable law for the following purposes.

To operate the Services, provide Services to you, process transactions with you, provide login credentials, provide maintenance, technical support and professionals services. iGrafx uses the information you provide for its internal statistical and analytical purposes, to evaluate and profile customers including customer preferences and purchasing trends that iGrafx may use for marketing, operations, and development purposes. 

To improve the Services, enhance your experience of the Services, or for research and development purposes related to iGrafx software products. It is important for iGrafx to receive feedback from its customers about its Services and any features they would like to see in future versions of the Services. As such, we may use your personal information to contact you about our products and to inform you of upgrades, promotions and new products that may be of interest to you. 

To communicate with you about the Services, including to respond with an offer related to the Services in response to your request, to notify you of expiration of the Services, respond to your comments and inquiries about the Services, notify you of security concerns, to contact you about iGrafx software products and services, and to inform you of upgrades and new products that may be of interest to you. 

To market and promote the Services to you, either directly or through reputable third party service providers who have reasonable administrative and technological measures in place to appropriately protect your information. Marketing and promotion include, among other things, communicating with you about products, services, special offers, evaluations, surveys, newsletters, invitations for conferences, events, and seminars, and promotions offered by iGrafx and others. 

To contact you to ensure that the information iGrafx has in its records is still correct and to add additional information to complete your profile. 

To contact you about employment opportunities in response to your submission to iGrafx of a resume or application or inquiry for employment. 

To enforce or protect the legal rights and interests of iGrafx or others in connection with audits, compliance or regulatory undertakings, legal claims, or proposed merger, sale of assets, financing, or acquisition of all or a portion of iGrafx business. 

To provide you with information about or provide to you a product or service from one of iGrafx’s partners. The use of your information by iGrafx and its partner is limited to the specific partner program that you have joined. 

3. How iGrafx shares the information. 

iGrafx may share the information, including personal information, that you have provided to us with subsidiaries and affiliated companies. Such subsidiaries and affiliated companies will comply with the terms of this policy. We may share the information with independent auditors, acting on our behalf, for anti-piracy and revenue accounting purposes provided that such companies comply with the terms of this policy. 

As a registered iGrafx customer, you have the opportunity to receive news and special offers from iGrafx and iGrafx approved third parties. iGrafx may share your information with our third-party vendors and companies who supply us with marketing services to communicate information about our products and services and to such vendors who provide support services, in such cases, on a need to know basis. For example, iGrafx uses Google Ad Manager to assist with the delivery of relevant ads. These companies are not authorized by iGrafx to use your information for any purpose other than delivering the services that have been requested by iGrafx. iGrafx will not sell, rent or otherwise provide your personal information to third parties for marketing purposes unless you have provided iGrafx with your consent to do so. 

In particular, iGrafx uses Google Analytics to help it carry out analytics that can help improve our Services and understand how users and visitors engage with our Services. You can install the Google Analytics Opt-Out Browser, provided by Google, if you do not wish Google Analytics to be used in in your browser. 

You consent to iGrafx’s disclosure of your information, including personal information, to: (a) iGrafx affiliates and subsidiaries worldwide for the purpose of data processing and collection; (b) iGrafx’s distributors, resellers, partners, and other third parties in connection with the sales and marketing of licenses or subscriptions for iGrafx’s software products or services or performance of its contractual obligations under any applicable transaction; (c) with vendors, consultants, and service providers who need to access such information to perform contractual obligations on behalf of iGrafx; (d) third parties if iGrafx believes you are in violation of any of our user or services agreements or policies, or to protect iGrafx’s rights, property, and safety, and the rights, property, and safety of others; and (e) third parties in connection any proposed merger, sale of company assets, financing, or acquisition of all or a portion of iGrafx business. Unless required by applicable law or agreement, iGrafx is not responsible for any improper use by such third parties. In addition, iGrafx may also share aggregated or pseudonymized information that you provide that cannot reasonably be used to identify you. 

Other than described above, iGrafx will not use or disclose personal information except when we have your consent or under special circumstances, such as the disclosure we believe is required by law, regulation or legal process.

4. How iGrafx stores and secures the information 

iGrafx uses a variety of physical, administrative, and technical safeguards designed to protect your personally identifiable information under our control from unauthorized access, disclosure, loss, misuse and alteration. iGrafx secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Orders received and invoiced to you via iGrafx’s credit card processing provider  (including credit card information) are encrypted using the Secure Sockets Layer (SSL) Protocol for browsers that supports 128-bit encryption. While iGrafx strives to protect your personally identifiable information, iGrafx cannot ensure the security of the information you transmit and we recommend you take every reasonable precaution in protecting your personally identifiable information. 

The Services may provide links to third-party sites iGrafx believes may be of interest to you and iGrafx has a presence on certain social media sites like Facebook, LinkedIn or Twitter. These third-party sites are not under iGrafx’s control and you are advised to check their applicable privacy policies before providing your personal information to them. 

5. How long iGrafx keeps the information. 

iGrafx keeps your information for a reasonable amount of time to permit iGrafx to use it for the purposes communicated to you or as needed to comply with iGrafx’s legal obligations, resolve disputes and enforce iGrafx’s or its licensors’ agreements. When information is no longer required, iGrafx will ensure that all such information is securely deleted from its databases. iGrafx may use the services of third-party companies to physically collect, store or remove your information on behalf of iGrafx. Any such companies will have to comply with the terms of this policy. 

When you use the iGrafx Cloud Services your information will be retained for as long as you or your organization has a fully paid, valid subscription term with iGrafx. If you are an Authorized User, your organization decides how long information you provided, including personal information, will be retained during the relevant fully paid, valid subscription term with iGrafx. 

6. Transfers of Information, including international transfer. 

To facilitate our global operations, iGrafx may transfer and access your personal information from around the world, including the United States. This policy shall apply even if we transfer personal information to other countries. 

7. How you can access and control your information. 

Depending on applicable law, you may have the following rights. You have the right to request access your personal information, request a copy of your personal information, correct your personal information if it is incomplete or inaccurate, delete your personal information and object to the processing of your personal data (including for marketing purposes). iGrafx may take steps to verify your identity before granting access or making changes to your personal information to ensure the privacy and security of such information. Where the Services are controlled by a Customer, you will need to contact the Customer administrator to assist with your requests. See section 8 below for more details. 

Your rights to access, modify, correct, or delete personal information may be limited by law or when iGrafx or its relevant Customer has a legitimate accounting, reporting, legal, or documentation retention obligations. In such cases iGrafx or its relevant Customer may retain your personal information to comply with such laws or obligations for a reasonable period of time. 

To exercise your rights with respect to such personal information, please contact iGrafx at the addresses set forth in Section 11 “Contact Us” of this policy or your Customer administrator as relevant. 

You may unsubscribe from future marketing communications from iGrafx or its third parties by sending an email to unsubscribe@igrafx.com. If you have received marketing communications from a third party on behalf of iGrafx, you may also unsubscribe by following the unsubscribe procedures designated by such third party. 

8. Control of Services by Customers. 

Most of iGrafx products and services are intended for use by organizations (the “Customer”). If you are using the Services as an Authorized User on behalf of a Customer, the Customer is the administrator of the Services. iGrafx processes the information provided by Customer as contemplated in our agreements, this policy, and as directed by the Customer. The Customer is responsible for the Services accounts, licenses, and subscriptions over which it has control. Because iGrafx has no direct relationship with you as an Authorized User, you must direct your data privacy questions to the Customer administrator, as your use of the Services is controlled that Customer’s policies subject to iGrafx’s underlying agreements. iGrafx is not responsible for the privacy or security practices of a Customer, which may be different than this policy. 

9. Children 

iGrafx websites are neither designed nor intended for children who are under the age of 13. In order to ensure compliance with the provisions of the Children’s Online Privacy Protection Act, children under the age of 13 should not provide any personal information to this site. We request that parents and guardians supervise their children’s online activities. iGrafx will not knowingly collect personal data from children under the age of 13 and will delete such data upon discovery.

10. European Data Privacy Compliance. 

When transferring data from the European Economic Area, iGrafx relies upon a variety of legal mechanisms, including contracts with our customers, affiliates and partners, and provides adequate protection for the transfer to the U.S. of personal information about individuals located in the EEA. If there is not a legal basis in place to validate the transfer of personal data in the course of iGrafx providing paid Services, iGrafx will provide its relevant EEA customer with iGrafx’s standard data processing addendum (“DPA”) incorporating the European Commission’s standard contract clauses (model clauses). Qualifying Customers should promptly contact iGrafx at legal@igrafx.com to request a copy of the iGrafx DPA for review and signature. 

11. Contact Us 

If you have any questions about iGrafx’s compliance with the Privacy Policy, please direct your inquiry to the appropriate data representative for your location. 

In Europe and the United Kingdom If you want to raise a question to iGrafx, or otherwise exercise your rights in respect of your personal data, you may do so by: 

• sending an email to DataRep at igrafx@datarep.com, 

• contacting us on our online webform at www.datarep.com/igrafx, or 

• mailing your inquiry to DataRep at the most convenient of the addresses listed below.

PLEASE NOTE: when mailing inquiries. it is ESSENTIAL that you address/mark your letters to “DataRep” and not iGrafx or your inquiry may not reach us. Please refer clearly to iGrafx or its specific subsidiary in your correspondence. On receiving your correspondence, iGrafx is likely to request evidence of your identity, to ensure your persona! data and information connected with it is not provided to anyone other than you. 

In the U.S. and countries outside of Europe and the United Kingdom: 

iGrafx, LLC 

8100 SW Nyberg St., Suite 450, Tualatin, OR 97062 

legal@igrafx.com